Bismark Awalenga

Lead a team of sales executives to consistently meet monthly and quarterly revenue targets and KPI. Train, coach and mentor sales executives on sales strategies, product knowledge and sales performance, to deliver and driven in value and ensure career progression. Streamline sales processes resulting in increased revenue targets by 35% with 20% increased conversion rates on team performance and enhancing increased client satisfaction by 15%–25%. Develop strategies for client acquisition, retention, and long-term relationship management. Conduct market research to develop appropriate customer centered sales and marketing strategies to grow the retail market share

Expanded the life insurance portfolio through targeted prospecting and strategic client acquisition initiatives. Strengthened broker–client and insurer–client relationships, increasing retention and brand loyalty. Implemented structured sales campaigns and coaching programs that boosted sales team performance by 15% margin. Achieved 80% recruitment yield with a 50% retention over six months through effective hiring and onboarding pipeline management.

Delivered customized financial and insurance solutions to individual and corporate clients. Consistently exceeded monthly sales KPIs and improved client financial planning outcomes. Built long-term client relationships to drive brand loyalty and new business. Achieved 70%+ client satisfaction and 85%+ policy rollover following claims payment or new policies.

Developed sustainable client pipelines through relationship-based advisory. Guided clients on long-term financial plan and savings, risk mitigation, and insurance policy selection. Developed Underwriting KYC/AML strategies, increasing policy acceptance rate by 20% and achieving 65% conversion.

Managed Protection & Indemnity (P&I) correspondence and insurance services. Supervised bulk cargo vessel operations of 20,000 MT to 30,000 MT of cargo. Ensure all financial obligation to principal clients pertaining to the cargo are paid and duly cleared before supervising vessel operations. Coordinated international cargo inspections, surveys, and inventory operations and daily tally reporting with cargo underwriters. Enhanced operational efficiency by improving daily cargo tally processes and reporting accuracy to clients in different time zones (in Thailand, South Africa, France, U.K, Vietnam, West Africa)

IT support, network maintenance, troubleshooting

Database management, reporting, IT operations

Managed customs and shipping documentation and cargo operations